1. The Pre-Dispatch Cancellation Window

We understand that circumstances may require modifying or cancelling a transaction. Because our fulfillment pipeline immediately reserves authenticated vault inventory and begins our secondary ultrasonic inspection, cancellations are honored under the following guidelines:

• Immediate Window (Within 2 Hours): Orders can be cancelled instantly with zero fee or penalty by contacting customer support.
• Pre-Carrier Handoff: As long as your order has not received its physical courier scan from FedEx, DHL, or Royal Mail, cancellation can be requested and processed.

2. How to Request an Immediate Cancellation

To ensure your request is intercepted before the parcel enters the armored transit queue, please submit your notice immediately through one of our priority channels:

1. Email Concierge: Send an email to carrots.shot@gmail.com with the subject line: URGENT: CANCELLATION REQUEST - [Order Number].
2. Private Concierge Telephone: Call our priority client line at +1 (800) 582-VAULT and state your order number and billing name.

3. Post-Dispatch Protocol

Once a parcel has received an official intake scan from our armored transit partners, the shipment is in active transit and cannot be recalled or intercepted mid-flight.

In this event, please receive the package normally without breaking our tamper-evident custody seal, and submit a return request under our 14-Day Vault Examination Policy. We will issue an insured return shipping label upon request.

4. Refund Execution & Settlement

Once an order cancellation is approved by our team:

• The transaction reversal is initiated immediately in our payment processor.
• Credit and debit card transactions typically reflect on your bank statement within 2 to 5 business days, depending on your financial institution's processing speed.
• Digital wallet payments (Apple Pay, Google Pay, PayPal, Shop Pay) typically reflect within 24 hours.